Privacy Notice

FamRight LLC ("FamRight," "we," "our," or "us") operates the FamRide mobile application ("FamRide" or the "App"). This Privacy Notice explains how we collect, use, disclose, and safeguard your personal information when you use FamRide. By using our App, you consent to the practices described in this notice.

Information you provide:

• Account and registration information (name, email address)
• Family member profiles (names, roles, profile photos, PINs)
• Contact information (email addresses, mobile phone numbers)
• Ride details (pickup/dropoff addresses, requested times, notes)
• Saved addresses and favorite locations
• Communications and feedback you send to us

Information collected automatically:

• Geolocation data — real-time GPS coordinates when a driver has an active ride, used for safety tracking and shared only with your family group
• Device information (device type, operating system, unique device identifiers)
• Usage data, app interaction patterns, and analytics
• IP address and approximate location derived from IP

We use the information we collect to:

• Provide, operate, and maintain the FamRide platform
• Facilitate ride coordination among your family members
• Enable real-time location sharing during active rides
• Send ride status notifications, alerts, and updates via email and/or SMS text message
• Calculate and award brownie points and mileage tracking
• Communicate with you about your account, service updates, and support
• Analyze usage trends and improve the App experience
• Detect, prevent, and address fraud, abuse, or technical issues
• Comply with legal obligations and enforce our Terms of Service

By providing your mobile phone number and enabling SMS notifications in FamRide, you expressly consent to receive automated text messages from FamRight LLC related to ride status updates, ride assignments, and ride completion notifications. These messages are transactional and directly related to your use of the App.

• Message frequency: Message frequency varies based on ride activity. You will receive texts when rides are requested, assigned, started, or completed.
• Message and data rates: Message and data rates may apply. Check with your mobile carrier for details.
• Opt-out: You may opt out of SMS notifications at any time by disabling "Text Message" notifications in your family member profile settings within the App, or by replying STOP to any message. Opting out of SMS will not affect your ability to use FamRide — you will continue to receive notifications via email if enabled.
• Help: For help, reply HELP to any message or contact us at support@famright.com.
• Carriers supported: Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.

We use Twilio, a third-party communications platform, to deliver SMS messages. Your phone number is shared with Twilio solely for the purpose of delivering these messages. Twilio's privacy policy is available at twilio.com/legal/privacy.

We will not use your phone number to send marketing or promotional messages. We do not sell, rent, or share your phone number with third parties for their marketing purposes.

We do not sell your personal information. We may share information in the following limited circumstances:

• Within your family group: Ride details, driver location during active rides, and profile information are visible to members of your registered family group.
• Service providers: We use trusted third-party service providers (such as Twilio for SMS, mapping/geocoding services, hosting, and analytics providers) to operate FamRide. These providers access your data only as needed to perform services on our behalf and are contractually obligated to protect it.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of FamRight LLC, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Location sharing is active only during a ride. The driver's real-time GPS location is shared with family members associated with the active ride. Once a ride is completed or cancelled, live location sharing stops immediately. We do not store continuous location history beyond what is necessary to complete and record a ride.

You may deny location access through your device settings, but this will limit real-time tracking functionality.

We retain your account information for as long as your account is active or as needed to provide services. Completed ride records are retained for up to 12 months to support ride history and brownie point tracking. We may retain certain data longer if required by law or for legitimate business purposes. You may request deletion of your data at any time by deleting your family account within the App.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission (TLS/SSL), secure authentication, and access controls. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

FamRide is designed for family use, including minors. Kid profiles are created and fully managed by a parent or guardian. We do not knowingly collect personal information directly from children under 13 without verified parental consent provided through the parent account setup process, in compliance with the Children's Online Privacy Protection Act (COPPA). Parents have full visibility and control over kid profiles and may delete them at any time.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your profile settings
• Deletion: Delete your family account and all associated data from the Manage Family screen
• Opt-out of SMS: Disable text notifications in your profile or reply STOP
• Opt-out of email: Disable email notifications in your profile settings

To exercise any of these rights, contact us at support@famright.com.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@famright.com.

We may update this Privacy Notice from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, through in-app notification. Your continued use of FamRide after any changes constitutes acceptance of the updated Privacy Notice.

If you have questions, concerns, or requests regarding this Privacy Notice or your personal data, please contact us:

FamRight LLC
Email: support@famright.com